7 Day Money Back or Exchange on unused items.
Our policy lasts 7 days. If 7 days have gone by since receiving your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return/exchange, email Crystalprismworld@gmail.com within 7 days of receiving the order, please include your name, order number and items you are returning. When approved via email the returned order is to be sent to Crystal Prism World 18942 Canyon Hill Dr. Portola Hills, CA 92679
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Several types of goods are exempt from being returned.
Holiday Ornaments/Wedding Crystals
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org